Before I left for my Slovenia trip, I bought a set of Black Diamond trekking poles from REI. Near the end of the last hike of the trip, the pointy end of one of the poles came off or broke. Took the poles back to REI and they exchanged them with no questions asked. Were even willing to refund my money but I wanted another set. Overall I was very happy with the poles. Gonna assume that the end breaking off was just a fluke.