Smith & Hawken – Turn Out the Lights

Smith & Hawken is going out of business. This was a small chain of outdoor/gardening stores – they only had about 55 stores, nationwide. They indicated that the reason was their high prices, which were not supportable during the current economic slowdown (recession). They had one store in Houston, smack dab in the middle of River Oaks and a couple of blocks from my place. Based on my experience, high prices didn’t kill them. It was their pathetically poor service. Based on their location, people are willing to pay luxury prices but not for Home Depot service levels.


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